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ABOUT
Shipping
Minimum Purchases
Special Orders
Payment Terms
Credit
Exchanges
Claims / Returns
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Shipping:
All orders will be shipped via UPS. USPS will be used for International Shipment upon request. All shipping charges are paid by the customer, including back orders, exchanges, and returns. Special orders require 7-9 weeks for delivery. The shipping cost online is an estimate. It may vary depending on the rate when the shipment is being processed.
Minimum:
Orders should exceed a $200 minimum. "Less than minimum" orders are subject to a $19 processing fee. The minimum is waived for new customers or customers maintaining a $200 bi-weekly balance.
Special orders:
Special orders are gladly accepted for items exceeding 24 pieces. Special orders require 7-9 weeks for delivery. Special order items cannot be returned. Any defective special order merchandise will be replaced.
Payment terms:
Payment is accepted by net 30, 60, 90 days on approval of credit and established relationship (see below "Credit"). New accounts must be paid in full before shipment. We accept all major credit cards. COD check and money order arrangements can be made. Credit card transactions exceeding $2,000 will require faxed signature of cardholder.
Credit:
Credit applications without qualified D and B rating will be accepted only after 3 successful payment transactions within a two month period. Credit applications with a strong D and B rating will be reviewed immediately. Customer credit will not be approved for customers with more than two late payments.
Exchanges:
Items can be exchanged for the same item in a different metal, stone, or size. Exchanged items must be current (within 30 days of invoice) with original company tags or they will be refused. All exchanged items must have the following information in order to be processed: 1. Account number clearly stated. 2. Copy of original invoice or invoice # must be clearly stated. 3. Goods need to be packed individually, and include the original code clearly marked on the packets. 4. Exchanges should be mailed to the attention: "Exchange". Failure to comply with any of the above may result in a 15% restocking fee. Previous discounts that do not apply after the exchange will be debited. Special orders or items made to your specification are not exchangeable.
Claims/Returns:
All claims must be filed within 30 days of the invoice date. All returns must be authorized. All defective items will be replaced or exchanged. Claimed items must carry their original tag when received. Please call for an RMA (Return Merchant Authorization) number. You will receive detailed instruction on how to package your return. Returns on non-defective items are subject to a 15% restocking fee. Special order,
Sale
, or Clearance items cannot be returned.
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